rooftop pool view

Ratings & Reviews

Overall Rating

4
(17 reviews)
100% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Shane D. - |Recommended: YesNice View from Roof — Perfect mix of City with quiet of not.
response from property -Thank you for taking the time to rate us, Shane. We’re thrilled to see you are enjoying your time at CovePointe. The positive feedback means so much to us.
submitted by Sarah P. - |Recommended: YesPretty decent place to live, great location — If you pay for parking, this is a good spot to live downtown. It’s easy to access bars and restaurants I want to go to. Neighbors are definitely mostly twenty-somethings. A little bit of noise on the weekends, but it’s to be expected with people in that age group. Maintenance is responsive and shows up pretty promptly to requests. Haven’t noticed any bugs or pests.
response from property -Thank you for your feedback and for choosing American Tobacco Center as your place to call home. Our maintenance team takes pride in providing top-notch service to all of our residents so we are pleased to hear that your experience reflects this and that you are happy with the service.
submitted by Brooke R. - |Recommended: YesVery nice, bad parking options — Very nice and quiet.
response from property -Thank you so much for the positive feedback. We’re thrilled to see that you are enjoying your home at American Tobacco Center!
submitted by Molly K. - |Recommended: YesYou get what you pay for — Pros - price is very reasonable for the location - pet friendly - great staff - excellent maintenace - packages rarely get lost - package lockers are secure - ceilings are extremely high Cons - can hear neighbors extremely well. You can hear every conversation, anyone cough or sneeze, etc. - security cameras are useless - they face in angles where you can't see much of anything - you can't get inside through the stairwells - the paint jobs in the apartments are bad, appliances are old and break easily, flooring is not level at least in my unit
response from property -We appreciate you taking the time to share your thoughts. It’s never easy to hear negative comments about our community, but know that your feedback is important to us. It helps us make American Tobacco Center a better place to live. Please reach out to us at bonaventurelistens@bonaventure.com so we can discuss the concerns you mentioned.
submitted by Angela S. - |Recommended: YesATC REVIEW — Only complaint is how i can hear conversations from apartments above and next door. Walls are paper thin. We had one maintenance request put in August 10th ish. No one came until September 13th. Otherwise everything is fine, I like the building and area.
response from property -Angela, thank you for taking the time to rate American Tobacco Center. It is always our goal to earn five stars so we'd love to discuss your concerns in hopes of improving your experience. Feel free to contact us at bonaventurelistens@bonaventure.com to let us know your thoughts. Thank you!
submitted by Nakesha G. - |Recommended: YesLove this property — When I think of quality downtown living, I think of American Tobacco Center
response from property -Thanks for taking a moment to review American Tobacco Center! It's great that you're enjoying your experience at our community. We look forward to your continued comfort and satisfaction as a valued resident!
submitted by Alexandria S. - |Recommended: YesI love this property very much. — It’s wonderful to live here, I have no issues other than parking.
response from property -Thank you for your review of American Tobacco Center. It brightens our day to know that you're enjoying our community! We would be happy to speak to you about you parking concerns, so please contact us directly at bonaventurelistens@bonaventure.com.
submitted by Brennan C. - |Recommended: YesA good apartment — Living here has been great so far Maintenance is fast and effective, the building has beautiful units, the rent isn't too bad, and the placement is great
response from property -Thank you for taking the time to share your thoughts and feedback with us. We’re grateful for your honest feedback and we’re glad you feel we’re on the right track!
submitted by Yanis Y. - |Recommended: YesThis is a great place for students — Maintenance is very easy to access, the office is very friendly, and the trash service is very convenient.
response from property -Thank you for your review of American Tobacco Center! It means so much when our happy residents share their experiences. We look forward to your continued satisfaction, and hope that you’ll reach out if we can assist you in any way.
submitted by Hadiyah N. - |Recommended: YesCooperative — Very Lenient with you
response from property -Thanks for your five-star rating of American Tobacco Center, Hadiyah!
submitted by Thomas C. - |Recommended: YesATC is a cheap good way to live in Richmond — Parking is decent depending on the time of the day. Walls are way too thin. Rest of the apartment is good for quality and cleanliness. Maintenance is good on time and results.
response from property -Thank you for your review of American Tobacco Center. We apologize for any challenges you've had. We hope they do not outweigh the rest of your positive experiences at our community. If you'd like to discuss any of your, please do not hesitate to contact us at the Leasing Office. We appreciate your continued residency.
submitted by Derrick J. - |Recommended: YesI love this place just have a few issues. — The biggest two issues is trash and the noise from the machine in the back lot. That machine is super load and some times keeps me up at night. The trash in the stairwells is gross and the trash at the pool is not emptied enough. Other than that I love my apartment, the location and everyone is nice.
response from property -While we are happy to hear that you love your home, we're sorry to receive this feedback. It's important to us that our residents are happy and comfortable in their homes and in our community. Please contact our team at bonaventurelistens@bonaventure.com so we can address your concerns in an effort to remedy them. We hope to hear from you.
submitted by Alyssa D. - |Recommended: YesGreat — Love living here, it's super convenient the staff is always professional and kind. Will definitely be renewing my lease
response from property -Hello and thank you for your positive review of American Tobacco Center! We’re so glad to hear that you’re enjoying your living experience with us. We appreciate your feedback. Have a great day!
submitted by Ben J. - |Recommended: YesGood — Decent
response from property -We appreciate you taking the time to rate our community, though it looks like we have some room for improvement when it comes to your experience. Please contact bonaventurelistens@bonaventure.com if you'd like to discuss the situation. We want you to love your home at American Tobacco Center, and would be happy to hear from you.
submitted by Andrea V. - |Recommended: YesLong lasting resident — I do enjoying living here. There's always ups and downs along the way when renting. I'm glad things are starting to improve recently.
response from property -Thank you for taking the time to leave a review of American Tobacco Center. We're pleased to hear that you have been enjoying our community. Please reach out to our team at bonaventurelistens@bonaventure.com if there are any issues that you'd like to discuss. We value your residency, and would be happy to speak with you.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of American Tobacco Center, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by American Tobacco Center, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose