|Recommended: YesGreat apartments with amazing amenities, views and friendly staff — ATC is a great apartment with the best views of Shockoe Bottom and Richmond, handful of amenities all around the building with a friendly leasing and maintenance staff
Thank you for the high rating. We're so happy to hear that you love everything American Tobacco Center has to offer.
|Recommended: YesVery nice apartment — The property is in a convient location and a safe environment. The neighbors are friendly and nice. The office staff is professional and the maintenance staff takes care of problem quickly. We are very happy with the pool on the roof and the exercise equipment downstairs.
Stephen, we really appreciate you taking the time to write this glowing review. The kind words and five star-rating mean so much to us. At American Tobacco Center, we work hard to cultivate a top-notch living experience for our residents, and we truly appreciate your positive feedback.
|Recommended: YesReview — Very nice stay.
Thank you for your five-star rating and great review! We hope you enjoy living here for years to come!
|Recommended: YesNice View from Roof — Perfect mix of City with quiet of not.
Thank you for taking the time to rate us, Shane. We’re thrilled to see you are enjoying your time at CovePointe. The positive feedback means so much to us.
|Recommended: YesPretty decent place to live, great location — If you pay for parking, this is a good spot to live downtown. It’s easy to access bars and restaurants I want to go to. Neighbors are definitely mostly twenty-somethings. A little bit of noise on the weekends, but it’s to be expected with people in that age group. Maintenance is responsive and shows up pretty promptly to requests. Haven’t noticed any bugs or pests.
Thank you for your feedback and for choosing American Tobacco Center as your place to call home. Our maintenance team takes pride in providing top-notch service to all of our residents so we are pleased to hear that your experience reflects this and that you are happy with the service.
|Recommended: YesVery nice, bad parking options — Very nice and quiet.
Thank you so much for the positive feedback. We’re thrilled to see that you are enjoying your home at American Tobacco Center!
|Recommended: YesYou get what you pay for — Pros - price is very reasonable for the location - pet friendly - great staff - excellent maintenace - packages rarely get lost - package lockers are secure - ceilings are extremely high Cons - can hear neighbors extremely well. You can hear every conversation, anyone cough or sneeze, etc. - security cameras are useless - they face in angles where you can't see much of anything - you can't get inside through the stairwells - the paint jobs in the apartments are bad, appliances are old and break easily, flooring is not level at least in my unit
We appreciate you taking the time to share your thoughts. It’s never easy to hear negative comments about our community, but know that your feedback is important to us. It helps us make American Tobacco Center a better place to live. Please reach out to us at email@example.com so we can discuss the concerns you mentioned.
|Recommended: YesATC REVIEW — Only complaint is how i can hear conversations from apartments above and next door. Walls are paper thin. We had one maintenance request put in August 10th ish. No one came until September 13th. Otherwise everything is fine, I like the building and area.
Angela, thank you for taking the time to rate American Tobacco Center. It is always our goal to earn five stars so we'd love to discuss your concerns in hopes of improving your experience. Feel free to contact us at firstname.lastname@example.org to let us know your thoughts. Thank you!
|Recommended: YesLove this property — When I think of quality downtown living, I think of American Tobacco Center
Thanks for taking a moment to review American Tobacco Center! It's great that you're enjoying your experience at our community. We look forward to your continued comfort and satisfaction as a valued resident!
|Recommended: YesI love this property very much. — It’s wonderful to live here, I have no issues other than parking.
Thank you for your review of American Tobacco Center. It brightens our day to know that you're enjoying our community! We would be happy to speak to you about you parking concerns, so please contact us directly at email@example.com.
|Recommended: YesA good apartment — Living here has been great so far Maintenance is fast and effective, the building has beautiful units, the rent isn't too bad, and the placement is great
Thank you for taking the time to share your thoughts and feedback with us. We’re grateful for your honest feedback and we’re glad you feel we’re on the right track!
|Recommended: YesThis is a great place for students — Maintenance is very easy to access, the office is very friendly, and the trash service is very convenient.
Thank you for your review of American Tobacco Center! It means so much when our happy residents share their experiences. We look forward to your continued satisfaction, and hope that you’ll reach out if we can assist you in any way.
|Recommended: YesCooperative — Very Lenient with you
Thanks for your five-star rating of American Tobacco Center, Hadiyah!
|Recommended: YesATC is a cheap good way to live in Richmond — Parking is decent depending on the time of the day. Walls are way too thin. Rest of the apartment is good for quality and cleanliness. Maintenance is good on time and results.
Thank you for your review of American Tobacco Center. We apologize for any challenges you've had. We hope they do not outweigh the rest of your positive experiences at our community. If you'd like to discuss any of your, please do not hesitate to contact us at the Leasing Office. We appreciate your continued residency.
|Recommended: YesI love this place just have a few issues. — The biggest two issues is trash and the noise from the machine in the back lot. That machine is super load and some times keeps me up at night. The trash in the stairwells is gross and the trash at the pool is not emptied enough. Other than that I love my apartment, the location and everyone is nice.
While we are happy to hear that you love your home, we're sorry to receive this feedback. It's important to us that our residents are happy and comfortable in their homes and in our community. Please contact our team at firstname.lastname@example.org so we can address your concerns in an effort to remedy them. We hope to hear from you.